junglepool website is owned by DOOI The Himalayan Soul, we are committed to providing all guests with a safe, comfortable, and enjoyable experience. Please review our hotel policies below to ensure a smooth stay.
Check-In and Check-Out Policy
Check-In Time: 1:00 PM
Check-Out Time: 10:00 AM
Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply.
Valid government-issued photo ID is required at check-in.
Child Policy
Children under 9 years of age stay free of charge when using existing bedding.
Extra beds are available upon request and subject to availability. Charges may apply.
Children must be supervised at all times by an adult.
Payment Policy
Reservations must be guaranteed with an advance payment.
The remaining balance, if any, is typically due upon check-in. Details will be provided during your reservation.
We accept major credit/debit cards, bank transfers, cash payments and UPI.
Smoking Policy
Smoking is strictly prohibited in all indoor areas.
Cancellation Policy
Cancellation policies, including any applicable fees, will be communicated at the time of booking.
In case of group booking, no refunds will be made for any unused package nights.
Late cancellations or no-shows will incur a charge equivalent to one night's stay.
Should you wish to cancel with us for any reason
Till 7 days before cancellation -- Nil
6 to 3 days before check-in date -- 50% cancellation charges towards Room Package
2 days before check-in date -- 100% cancellation charges towards Room Package
Pet Policy
Pets are allowed in the hotel.
7. Noise and Disturbance Policy
Quiet hours are observed from 10:00 PM to 7:00 AM.
Guests are requested to respect fellow guests and avoid loud noises.
Repeated disturbances may result in eviction without a refund.
8. Damage and Loss Policy
Guests are responsible for any damage caused to hotel property.
The cost of repair or replacement will be charged to the guest account.
The hotel is not liable for lost, stolen, or damaged personal belongings. Please use the in-room safe or front desk safe deposit services.
9. Safety and Security Policy
For your safety, CCTV is in operation in public areas.
Guests must not tamper with fire safety equipment.
In case of emergency, please follow the evacuation procedures displayed in your room.
10. Privacy Policy
Personal information collected during your stay is used solely for reservation, billing, and hotel service improvement.
We do not share guest information with third parties unless required by law.
11. Health and Safety Policy
The hotel complies with all local health and safety regulations.
Regular sanitation and maintenance of rooms and facilities are conducted.
Guests are encouraged to report any health or safety concerns to the front desk.
12. Facilities and Amenities Policy
Hotel amenities (e.g., gym, business center, Wi-Fi) are for registered guests only.
Hours of operation and usage rules are posted at each facility.
Misuse or damage of facilities may result in restricted access and charges.
13. Swimming Pool Rules
Pool hours are from 8:00 AM to 8:00 PM.
No lifeguard on duty – swim at your own risk.
Children under 14 must be accompanied by an adult.
No running, diving, or glass containers in the pool area.
Proper swimwear is required.
14. Sustainability Policies
We encourage towel and linen reuse for environmental conservation.
Energy-efficient lighting and water-saving fixtures are installed throughout the property.
Recycling bins are available for guest use.
Please turn off lights, air conditioning, and electronics when not in use.
15. Complaints and Feedback Policy
We value your feedback and strive to address all concerns promptly.
Please contact the front desk or management during your stay for any issues.
You may also email us at [hotel email address] or complete a feedback form at check-out.
Thank you for choosing JunglePool.
We appreciate your cooperation in adhering to these policies for the benefit and comfort of all guests.
Policies and Guidelines
