Privacy Policy
Who We Are
We are Jungle Pool Resort, a nature retreat located in Khurpatal, Nainital, Uttarakhand, India. Our website address is https://junglepool.in.
Information We Collect
We collect information that you voluntarily provide when using our website:
Booking Requests
When you submit a booking request, we collect your full name, email address, phone number, preferred check-in and check-out dates, number of guests, and room preference. A unique booking reference number (e.g. BK-20260610-143527-847) is generated for each request.
Availability Form
When you use our availability form, we collect your name and mobile number.
WhatsApp Communication
Our website provides a WhatsApp button for direct communication. When you use it, your interaction is governed by WhatsApp’s own privacy policy.
How We Use Your Information
- To process and confirm your booking requests
- To send you booking confirmation and cancellation emails
- To respond to your enquiries submitted via the availability form
- To communicate with you regarding your stay
- To notify our resort staff about incoming reservations
Cookies
Our website uses only essential WordPress cookies required for the site to function. These include:
- Session cookies for security (nonce verification)
- Login cookies if you access the admin area (last up to two weeks)
We do not use advertising cookies, analytics tracking cookies, or third-party marketing cookies.
Embedded Content
Our website embeds a Google Maps iframe to show our resort location. Google may collect data about your visit according to Google’s privacy policy (https://policies.google.com/privacy). We also load fonts from Google Fonts and icons from FontAwesome via CDN, which may log your IP address per their respective privacy policies.
Data Sharing
We do not sell, trade, or share your personal data with third parties. Your information is only shared with:
- Email service providers, solely for delivering booking confirmations and notifications to you
- Our resort staff, for the purpose of processing your booking
Data Retention
Booking request data (name, email, phone, dates) is retained for the duration necessary to fulfil your reservation and for our business records. Contact form submissions are retained only for the time needed to respond to your enquiry.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us at the email address listed on our website.
Data Security
All form submissions on our website are protected using WordPress nonce verification to prevent unauthorised requests. User input is sanitised before processing. We do not store payment or credit card information on our website.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be reflected on this page with the updated date.
Contact Us
If you have questions about this privacy policy, please reach out to us through the contact form on our website or via the contact details provided in the footer.